Effective Date: 03/14/2026
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our 30-day return policy is outlined below.
1. Eligibility for Returns
- Items may be returned within 30 days of the delivery date.
- To be eligible, items must be unused, unworn, and in the same condition as received.
- Items must be returned in their original packaging, including all tags, accessories, manuals, and documentation.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable or digital products
- Perishable goods (e.g., food, flowers)
- Personal care or hygiene items (if opened or used)
3. Return Process
To initiate a return:
- Contact our customer support team at [email protected] within 30 days of delivery.
- Provide your order number and reason for return.
- Once approved, you will receive return instructions and, if applicable, a return authorization number.
- Ship the item back following the provided instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service. We are not responsible for lost or damaged return shipments.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original method of payment within 1–2 business days.
- Shipping fees (if any) are non-refundable, except in cases of our error.
6. Exchanges
- We replace items only if they are defective or damaged.
- If you need to exchange an item for the same product, contact us at [email protected].
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and order details so we can resolve the issue promptly.
8. Late or Missing Refunds
If you have not received your refund after processing:
- Check with your bank.
- Contact us at [email protected] for assistance.
9. Policy Updates
We reserve the right to update or modify this return policy at any time. Changes will be effective upon posting.